We may receive additional information from third-party partners to supplement our records.

At Ascend AI Lab, we leverage the information we gather to enhance your experience and improve our offerings. This includes tailoring our services to better meet your needs, ensuring seamless account management, and providing timely updates about our latest features and services. Additionally, we utilize your data to conduct research and development, particularly in advancing our AI models, ensuring they are cutting-edge and effective.

Ascend AI Lab Privacy Policy

Effective Date: 10th July 2025

1. Introduction

Welcome to Ascend AI Lab. We are committed to protecting your privacy and handling your data in an open and transparent manner. This Privacy Policy explains what personal data we collect, how we use and share it, and the rights you have in relation to your personal data when you use our website, services, and products.

2. Information We Collect

We collect information to provide and improve our services. The types of information we collect depend on how you interact with us.

2.1. Information You Provide Directly

• Contact Information: Name, email address, phone number, and mailing address when you sign up for our newsletter, request information, or contact us.

• Account Information: Usernames, passwords, and other registration details if you create an account for our services.

• Payment Information: Billing details and payment card information, processed by our secure third-party payment processors.

2.2. Information We Collect Automatically

• Usage Data: Information about your interactions with our website and services, such as IP address, browser type, operating system, pages viewed, and the dates/times of your visits.

• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing activities. Please see our “Cookie Policy” section below for more details.

2.3. Information from Other Sources

• We may receive information about you from third-party partners and public sources to supplement the data we collect.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• To Provide and Maintain Our Services: Delivering the services you requested and managing your account.

• To Improve Our Services: Understanding how our users interact with our services to enhance user experience and develop new features, including for AI model research and development.

• To Communicate With You: Sending administrative information, service updates, marketing communications, and responding to your inquiries.

• For Security and Fraud Prevention: Protecting our services, our users, and our company from fraudulent or illegal activity.

• To Comply with Legal Obligations: Fulfilling our legal and regulatory responsibilities.

4. How We Share Your Information

We do not sell your personal data. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who perform services on our behalf, such as cloud hosting, payment processing, and marketing automation.

• Legal Requirements: If required by law, subpoena, or other legal process, or if we have a good faith belief that disclosure is necessary to protect our rights, your safety, or the safety of others.

• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.

5. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access: The right to request copies of your personal data.

   

• Right to Rectification: The right to request that we correct any information you believe is inaccurate.

   

• Right to Erasure (Right to be Forgotten): The right to request that we erase your personal data, under certain conditions.

• Right to Restrict Processing: The right to request that we restrict the processing of your personal data.

• Right to Data Portability: The right to request that we transfer the data that we have collected to another organization, or directly to you.

• Right to Object: The right to object to our processing of your personal data.

To exercise any of these rights, please contact us at privacy@theascendailab.com.

6. Data Security

We implement robust technical and organizational security measures to protect your personal data from unauthorized access, use, or disclosure. These measures include encryption, access controls, and regular security assessments.

7. International Data Transfers

Your information may be transferred to—and maintained on—computers located outside of your state, province, or country where the data protection laws may differ. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

8. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have, we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Effective Date” at the top. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at: Email: privacy@theascendailab.com